How long will my order take to ship?
Depending on which shipping method you choose it could take 2 to 14 days to ship to you. (AFTER PROCESSING)
CURRENT PROCESSING TIMES FOR CUSTOM HANDMADE PRESS ON NAILS ARE 7-14 DAYS
Keep in mind that this is the creation/processing time, NOT how long will take for your package to be delivered after it is dropped off at the Post Office. How fast you receive your order after it is completed depends on the shipping type you select at checkout:
First Class: 3-5 Business Days
Priority: 1-3 Business Days
Priority Express: 1-2 Business Days
Canada: 7-10 Business Days
Global/Everywhere Else (including Military APO): 7-21 Business Days
Again, due to our high order volume, the current processing time for Custom handmade sets is around is 7-14 days. If your order will be significantly delayed we will contact you, although this rarely happens. Placing an order with Priority Mail or Priority Mail Express shipping will not expedite your order - our processing time still stands! If you would like your order rushed, please contact us via email at email@example.com BEFORE you order and we will try to accommodate your Custom Rush Order if we have the availability.
Please keep in mind that all nail sets are handmade to order and created in the order they were received.
What if my order was lost or stolen?
SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
PLEASE ALLOW THE STATED NUMBER OF DAYS FOR DELIVERY, AFTER PROCESSING TIME. VERIFY WITH USPS PROJECTED DELIVERY PRIOR TO COMPLETING PURCHASE TRANSACTION.
WHEN YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A SHIPPING NOTIFICATION WITH A TRACKING NUMBER.
**ALL FIRST CLASS PACKAGES ARE TRACKED, HOWEVER ONLY PRIORITY PACKAGES ARE INSURED UP TO $100. VERY RARELY DOES USPS LOSE OR DAMAGE PACKAGES, BUT IT IS RECOMMENDED THAT YOU PURCHASE PRIORITY SHIPPING TO INSURE YOUR ITEMS, WITH THE ADDITIONAL PERK OF EXPEDITED SHIPPING. ONCE PACKAGES ARE DROPPED AT POST OFFICE, THEY ARE TRACKED BUT OUT OF OUR HANDS. WE WILL NOT BE RESPONSIBLE FOR LOST, DAMAGED, MIS-DELIVERED OR STOLEN PARCELS. I WILL DO MY BEST TO ASSIST YOU IN LOCATING MIS-DELIVERED ITEMS BUT CANNOT GUARANTEE REPLACEMENT UNLESS ITEMS ARE SHIPPED VIA PRIORITY AND INSURED TO THEIR FULL VALUE. IT IS THE BUYERS RESPONSIBILITY TO CONTACT THEIR LOCAL POST OFFICE FOR ASSISTANCE IN LOCATING PACKAGE. ALL TRACKING IS PROVIDED BY STORE EMAIL. RETURNED PACKAGES (DUE TO INCORRECT ADDRESS INFO OR TAXES OWED) WILL BE RESHIPPED AT THE BUYERS EXPENSE. I CAN ONLY HOLD PACKAGES FOR 30 DAYS AWAITING RESHIP PAYMENT, AFTER THAT, YOUR ORDER WILL BE CLOSED. SEE REFUND POLICY.
PLEASE CONTACT US WITH ANY QUESTIONS REGARDING SHIPPING SERVICES.
Lashes + Other Extras:
Our lashes and other accessory items in our shop will ship in 5-7 business days!
* Please note that if you purchased a custom order set along with lashes or another ready to ship item your order will NOT be shipped within the 3-5 business days, everything will be shipped together when the nails are ready. If you want to pay a separate shipping fee to receive your other items faster than your custom set, just send me an email and I will invoice you the shipping fee. To avoid this though, we suggest ordering separately so you can receive your other items quickly!
Can I rush my nails?
If you need to rush your order for an event, photo shoot, or anything else, please Fill out the Custom Order Form and make sure you include the “date expected”. I'll let you know within 24 hours, whether I have the time in my schedule and we can discuss rush pricing. Rush pricing varies by how many nail sets are included in the order. Please DO NOT ask me to rush an order that was already placed, I need to know beforehand.
How do I know my size?
Our sets come in12 Set sizes. This option is best for clients who already know their custom nail sizes.. Each set comes with 2 additional nails in order to improve chances of finding a better fit. We also offer Full sets.This option is best for first time clients who don't yet know custom sizes. Full set includes 2 of each nail size.
We also have a guide to instruct you on how to measure your nail bed for correct nail sizing. See our “Nail Sizing and Application” page.
The easiest and most accurate way to size yourself is to order a Full Set. We have them available for purchase. No refunds will be given for incorrect sizing.
What do I get with my order?
•1 set of 12 Press on Nails (18 Nails with a full set)
•Detailed instructions for application and removal
•Full Nail Kit: cuticle pusher, prep wipes, mini nail file/buffer, 2 gram nail glue and/or adhesive tabs.
Do you accept cancellations or returns?
We gladly accept cancellations within 24 hours of purchase.
After the 24 hours you are agreeing to wait for your item to be made and no refunds will be issued. Please note that poor timing/planning, not reading the FAQ and not reading the listing descriptions are not excuses.
Due to the handmade nature of our products, and for hygiene reasons, all sales are final (except in the case of products delivered in defective or damaged state.) This rarely happens, but if so, please email firstname.lastname@example.org within 48 hours of receiving items and include 1 or more images of the damaged item(s).
How do I apply my nails?
A detailed guide for application & removal + a full nail kit are included with every order. Our nail application is super-simple, and can be done in less than 10 minutes!
Do you ship internationally?
We ship EVERYWHERE.
How long will my nails stay on? Are the nails strong?
Nail adhesive tabs will give you 1-2 days of wear, and nail glue will last 1-2 weeks with proper application. Our nail sets can be re-used, and with proper care they will last you through many applications.
Our nails are much stronger than store-bought Press-Ons and made with at least 5 coats of gel polish. Most designs have a coat of hard gel which makes the nails strong but still able to flex. If you’d like them to be even stronger, we have an extra gel underlay option, which adds an extra hard gel layer for a super-strong base. Keep in mind this will thicken the nail slightly!
Do you offer custom designs or customization on existing sets?
Yes -If you have an idea for a nail set, a picture that you want recreated, etc. I am easily reachable through email.
We can always accommodate tweaks made to an existing set (different color, matte topcoat, different rhinestone placement, shorter length, etc) Every set is handmade, so contact me within 24 hours of purchasing if you would like any changes made!
We also have the option to custom design your own set. Just fill out the custom form. Please be sure to be as detailed as possible.
Are your nails reusable?
Yes, our handmade nails are reusable if you take good care of them wearing and during removal process! If you prefer nail glue, we would suggest purchasing an inexpensive electric nail file so you can gently buff away any built up glue on the back of the nails to clean up before you reuse it.
What happens if I order the wrong size?
All our nails are handmade with love and hours of hard work, so unfortunately we cannot be responsible if the wrong size is ordered. We have a sizing guide with measurement instructions in our FAQ and Sizing Page. Full Sets are available to safeguard against this!
Do you work with influencers?
Absolutely! Feel free to contact us about promotional discounts at email@example.com! Keep in mind that I do not offer free handmade product and discount amount relates directly to your number of followers and engagement.
I entered the wrong address/my order was mis-delivered! What happens now?
We ship all orders to the exact address entered, so please make sure there are no typos or extra/missing numbers. Remember to include your apartment number if you have one!
Once you receive your tracking information Ebony Emprezz Is no longer responsible packages unless damaged when received. Please contact the shipping company you chose at checkout.
Ebony Emprezz is not financially responsible for incorrect addresses, typos, postal errors, etc. You must pay to reship items that have bounced back to us. If your order is returned to us for any reason, we will contact you asking for another address to ship to, then invoice you the shipping fee. Once that is paid, your package will be on the way. In general, reshipping a package is less than $3.
If you enter the wrong address or think you have made a typo, please notify me immediately so I can catch it before your shipping label is printed!
Please note that poor timing/planning, not reading the FAQ and not reading the listing descriptions are not excuses.
What's the difference between Pre-made sets and Custom sets?
Pre-made sets (Ready to Ship within 5-7 days)- It's been carefully crafted hand made simple sets. Each Pre-made sets come complete with 12 nails, all sets sized in general S M L. Various range of length, shape, thickness and it's more affordable option compare to our custom nail sets.
Luxury Sets (7-14 days of process time)- 100% hand crafted press-ons! Made with only top quality nail products and painted with at least 5 layers of gel polish! It's sturdy thickness and superior quality nails. Custom nails come with either 12 or 18 individually made nails. If you are a fan of a more “POPPIN” set, we strongly suggest to try our luxury sets.
Custom Sets (7-14 days of process time)- Bringing your vision to life with 100% hand crafted press-ons! Made with only top quality nail products and painted with at least 5 layers of gel polish! It's sturdy thickness and superior quality nails. Custom nails come with either 12 or 18 individually made nails.
If I purchase Pre-made sets and Custom sets together, do they ship together?
Yes we do! We do ship all orders together unless you paid extra postage with special instructions. Please order any pre made sets separately if you want to receive it faster than Custom sets
***Please note that slight variations in color may occur. We try to photograph our items as true-to-color as possible, but due to the way different monitors and phone screens display color please understand that they may differ slightly. Each product is custom made by hand and CANNOT be returned. By purchasing our items, you need to be sure that slight variations in color between the online representation and the actual colors may vary slightly.***